Application Maintenance/Helpdesk

  • Our engagement
    till date

  • ~30,000

    OTC confirmations drafted Per month

  • ~30,000

    OTC confirmations drafted Per month

  • ~30,000

    OTC confirmations drafted Per month

End-to-End Application Support Excellence

“Beyond Support: Nurturing Your Enterprise Software for Lasting Success

Keywords:

In a tech-centric world, your organization’s reliance on enterprise software is paramount. eClerx steps in as a global leader in third-party support, extending the life of your applications while minimizing costs. Our seasoned engineers ensure disruption-free rollouts, data migration, and incident management, creating a support experience that transcends expectations.

In today’s data-driven world, organizations rely on a complex ecosystem of enterprise software and applications to drive business operations, enhance productivity, and achieve strategic goals.

However, maintaining and supporting these critical applications can be a daunting task, often requiring significant investments in time, resources, and expertise.

The global third-party enterprise application support market is projected to reach a staggering $50 billion by 2025, reflecting the growing demand for specialized support services that can optimize application performance, reduce costs, and minimize downtime.

CHALLENGES

Challenges in Traditional OEM Support currently revolve around the core issues of costly Solutions, Lack of specificity in addressing unique organisational needs and cumbersome processes.

  • 1.

    Optimizing Costs:
    Seeking ways to reduce support expenses without compromising service.

  • 2.

    Enhancing Usability and Security:
    Struggling to improve application usability and security.

  • 3.

    Holistic Support Partner:
    The need for a comprehensive support partner for all requirements.

Our approach encompasses:

eClerx’s Third-Party Application Support and Helpdesk Services provide a comprehensive and cost-effective approach to managing enterprise applications, offering a range of benefits:

  • Comprehensive Third-Party Support:

    eClerx offers end-to-end support for third-party platforms.

  • Expert-Delivered Services:

    Seasoned engineers ensuring disruption-free rollouts, data migration, and incident management.

  • Tailored Support Plans:

    One partner for all support needs with proven results.

  • Guidance And Improvement:

    Strategic guidance on application strategy, usability enhancement, and security improvement.

Solutions

End-To-End Managed Support

We provide comprehensive support services, encompassing all aspects of application management, from installation and configuration to ongoing maintenance and troubleshooting.

Seamless Rollouts:
Expert support for smooth product rollouts. Data Migration

Expertise:
Disruption-free migration with our experienced team.

Change and Incident Management:
Efficiently managing changes and addressing incidents.

Expert-Delivered Support

Our team of certified and experienced application support engineers possesses in-depth knowledge of various enterprise software platforms and applications.

Comprehensive Support:
Covering dozens of trusted platforms and applications.

Proven Results:
Measuring success by client success.

Guidance and Improvement:
Guiding clients on application strategy, usability enhancement, and security improvement.

OUR INSIGHTS

View All
  • Strategic Change management

    Transforming Syndicated Loans Credit Agreement Management with eClerx DocIntel

    Revenue output reached $.5M

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  • Operation Accelerators

    Transforming Client Lifecycle Management with eClerx Compliance Manager

    Revenue projection increased by 112% in the first 2 fiscals

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  • Strategic Change management

    IT Data Transformation
    and Migration for an IT Major

    Savings delivered: $5M per annum

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